Version October 2022
RB Self Laser Revolution GmbH is responsible for the data processing described here, unless otherwise stated in the individual case. If you have any data protection concerns, you can contact us at the following address:
- RB Self Laser Revolution GmbH, Nauenstrasse 67, 4052 Basel.
- Tel.: +41 76 339 02 12
- E-mail: firstname.lastname@example.org
Our representative in the EEA under Article 27 of the GDPR (if required) is:
- RB Self Laser Revolution GmbH, Nauenstrasse 67, 4052 Basel
2. Collection and processing of personal data
We primarily process personal data that we receive from our customers and other business partners in the course of our business relationship with them and other persons involved or that we collect from users in the course of operating our websites. This may include in particular
- Date of birth
- Telephone number
- E-mail address
As a matter of principle, we only process personal data in accordance with the data protection laws applicable to us or if the person concerned has given his or her consent or if there is another legal basis for doing so. The processing is carried out to the extent that is necessary for the respective purpose. The processing of data includes, in particular, the acquisition, storage, use, reprocessing, transmission, archiving and destruction of collected personal data.
In addition to the data about you that you give us directly, the categories of personal data include, in particular, your booked treatments and other data in connection with the use of the website (e.g. IP address, MAC address of the smartphone or computer, details of your device and settings, cookies, date and time of visit, pages and content accessed, functions used, referring website, location details).
3. Obligation to provide personal data
Within the scope of our business relationship, you must provide those personal data that are necessary for the establishment and implementation of a business relationship and the fulfilment of the associated contractual obligations (as a rule, you do not have a legal obligation to provide us with data). Without this data, we will generally not be able to conclude a contract with you or process it. Also, the website cannot be used if certain information to ensure data traffic (such as IP address) is not disclosed.
4. Ourposes of data processing
We use the personal data we collect primarily to enter into and process our contracts with our customers and business partners, in particular with our customers in connection with the services offered on lysbrb.com and the purchase of products and services from our suppliers and subcontractors, as well as to comply with our legal obligations at home and abroad.
In addition, where permitted and deemed appropriate, we also process personal data from you for the following purposes in which we (and sometimes third parties) have a legitimate interest commensurate with the purpose:
- Provision of our website and other platforms;
- Offering and further developing our offers, services and websites on which we are present;
- Testing and optimising procedures for needs analysis for the purpose of direct customer contact as well as collecting personal data from publicly accessible sources for the purpose of customer acquisition;
- Advertising and marketing;
- Market and opinion research, media monitoring;
- Assertion of legal claims and defence in connection with legal disputes and official proceedings;
- Prevention and investigation of criminal offences and other misconduct (e.g. conducting internal investigations, data analysis to combat fraud);
- Ensuring our operations, in particular IT, our websites, apps and other platforms;
- Purchase and sale of business units, companies or parts of companies and other transactions under company law and the associated transfer of personal data as well as measures for business management and insofar as to comply with legal and regulatory obligations of RB Technologies GmbH.
Insofar as you have given us consent to process your personal data for certain purposes (for example, when you register to receive newsletters), we process your personal data within the scope of and based on this consent, insofar as we have no other legal basis and we require such a basis on the basis of the data protection legislation applicable to us. Consent given can be revoked at any time for the future, but this has no effect on data processing that has already taken place.
5. Data processing by third parties
5.1 Making appointments
In order to arrange appointments, we collect your data via a web application of Belbo Business Software GmbH, Pappelallee 78/79, 10437 Berlin. For this purpose, the personal data you enter will be processed by Belbo Business Software GmbH, in particular by creating a customer profile. Their data protection declaration can be found under the following link: https://belbo.ch/datenschutzerklaerung/. The franchisees are directly responsible for data processing that is carried out in order to make an appointment with a franchisee (see 5.2). RB Self Laser Revolution GmbH acts as a subcontractor of the respective franchisee for appointment and contract processing.
5.2 Execution of Cosmetic Services l Processing by Franchisees
We do not only carry out our cosmetic services ourselves. They are also provided by our franchisees, who have their own legal personality and run their own studios as franchisees. For this purpose, we transmit to them the data collected via the external appointment planner of Belbo Business Software GmbH (cf. 5.1 Appointment arrangement). Only the data required for the processing of the appointment, the execution of the booked treatment and the payment will be passed on to the specific franchisee. An overview of the franchisees can be found on our website under the heading “Locations”.
5.3 Cookies / Tracking and other technologies in connection with the use of our website
We typically use “cookies” and similar technologies on our websites to identify your browser or device. A cookie is a small file that is sent to your computer or automatically stored on your computer or mobile device by the web browser you are using when you visit our website. This allows us to recognise you when you return to this website, even if we do not know who you are. In addition to cookies that are only used during a session and deleted after your visit to the website (“session cookies”), cookies can also be used to store user settings and other information for a certain period of time (e.g. two years) (“permanent cookies”). However, you can set your browser to reject cookies, save them for one session only or otherwise delete them prematurely. Most browsers are preset to accept cookies. We use persistent cookies to remember user preferences (e.g. language, autologin), to help us understand how you use our services and content, and to show you offers and advertisements tailored to you (which may also happen on other companies’ websites; however, they will not know from us who you are, if we know at all, because they will only see that the same user is on their website who was on a particular page with us). Some of the cookies are set by us, and some are set by contractors with whom we work. If you block cookies, certain functionalities (such as language selection, shopping cart, ordering processes) may no longer work.
We also include visible and invisible image elements in our newsletters and other marketing emails in part and to the extent permitted. By retrieving these from our servers, we can determine whether and when you have opened the email so that we can also measure and better understand how you use our offers and tailor them to you. You can block this in your email program; most are pre-set to do this.
By using our websites and agreeing to receive newsletters and other marketing emails, you consent to the use of these techniques. If you do not want this, then you must set your browser or email program accordingly.
For example, we use Google Analytics or similar services on our websites. This is a third party service that may be located in any country in the world. Namely, we use the following cookie and tracking tools:
- Google Analytics and Google Search Engine: this allows us to measure and analyse website usage (non-personal). Permanent cookies from Google LLC or Alphabet Inc. are also used for this purpose, which are set by the service provider Google. By setting these cookies, we can provide our website users with targeted advertising on Google platforms such as YouTube or the Google Search Engine if they exhibit certain user behaviour. An example of such behaviour would be if you have enquired about a service but have not made an appointment.
Google Ireland relies on Google LLC, based in the US, as an order processor. These are each subsidiaries of Alphabet Inc, also based in the USA. We have configured the service in such a way that the IP addresses of visitors to Google in Europe are shortened before being forwarded to the USA and thus cannot be traced. We have switched off the “Data sharing” and “Signals” settings. Although we can assume that the information we share with Google is not personal data for Google, it is possible that Google can draw conclusions about the identity of visitors from this data for its own purposes, create personal profiles and link this data to the Google accounts of these individuals. If you have registered with the service provider yourself, the service provider also knows you. The processing of your personal data by the service provider then takes place under the responsibility of the service provider in accordance with its data protection regulations. The service provider only informs us how our respective website is used (no information about you personally).
- Facebook Pixel: This sets permanent cookies of Meta Platforms Ireland Ltd (4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland). This is a subsidiary of Meta Platforms Inc, which is based in the USA. This enables us to find out how users access our website via Meta platforms such as Facebook, Instagram and WhatsApp, to analyse their behaviour and to target them with advertising depending on their user behaviour.
The data that Meta collects when using Facebook and Instagram is also forwarded to the USA. The processing of your personal data by the service provider then takes place under the responsibility of the service provider in accordance with its data protection regulations. The service provider only informs us how our respective website is used (no information about you personally).
- SEO All in One: By setting a permanent cookie, this plug-in collects non-identifying personal data in order to analyse user behaviour and optimise the ranking of the website in search engines. This does not process any data that identifies or makes you identifiable.
We also use so-called plug-ins from social networks such as Facebook, Twitter, YouTube or Instagram on our websites. This is apparent to you in each case (typically via corresponding icons). We have configured these elements so that they are deactivated by default. If you activate them (by clicking on them), the operators of the respective social networks can register that you are on our website and where and can use this information for their purposes. The processing of your personal data is then the responsibility of this operator according to its data protection regulations. We do not receive any information about you from him.
5.4 Data disclosure and data transfer abroad
Within the scope of our business activities and the purposes set out in section 3, we also disclose personal data to third parties, insofar as this is permitted and appears to us to be appropriate, either because they process it for us or because they want to use it for their own purposes (franchisees). This applies in particular to the following:
- Service providers of ours (within the RB Self Laser Revolution group as well as externally, such as banks, insurance companies), including order processors (such as IT providers);
- Dealers, suppliers, subcontractors and other business partners;
- Franchisees of RB Self Laser Revolution GmbH;
- Domestic and foreign authorities, government agencies or courts;
- Acquirers or parties interested in acquiring business units, companies or other parts of the RB Self Laser Revolution Group;
- Other companies of the RB Self Laser Revolution Group;
all joint Recipients.
These recipients are partly domestic but may be anywhere in the world. In particular, you should expect your data to be transferred to all countries where RB Technologies is represented by group companies, branches, franchises or other locations, as well as to other countries in Europe and the USA where the service providers we use are located.
If a recipient is located in a country without adequate legal data protection, we contractually obligate the recipient to comply with the applicable data protection law, unless the recipient is already subject to a legally recognised set of rules to ensure data protection and we cannot rely on an exemption provision. An exception may apply in particular in the case of legal proceedings abroad, but also in cases of overriding public interests or if the performance of a contract requires such disclosure, if you have given your consent or if the data in question has been made generally accessible by you and you have not objected to its processing.
Many countries outside of Switzerland or the EU and EEA do not currently have laws that guarantee an adequate level of data protection from the perspective of the FADP. The contractual arrangements mentioned above can partially compensate for this weaker or missing legal protection. However, contractual precautions cannot eliminate all risks (namely of state access abroad). You should be aware of these residual risks, even if the risk may be low in individual cases.
6. Duration of the storage of personal data
We process and store your personal data for as long as it is necessary for the fulfilment of our contractual and legal obligations or otherwise the purposes pursued with the processing, i.e. for example for the duration of the entire business relationship (from the initiation, processing to the termination of a contract) as well as beyond that in accordance with the statutory retention and documentation obligations. In this context, it is possible that personal data will be retained for the time during which claims can be asserted against our company and insofar as we are otherwise legally obliged to do so or legitimate business interests require this (e.g. for evidence and documentation purposes). As soon as your personal data is no longer required for the above-mentioned purposes, it will be deleted or anonymised as a matter of principle and as far as possible.
7. Data security
We take appropriate technical and organisational security precautions to protect your personal data from unauthorised access and misuse. However, we can only secure areas that we control. We also require our contractors to take appropriate security measures. However, security risks cannot be completely ruled out in general; residual risks are unavoidable.
We process your personal data partly automatically with the aim of evaluating certain personal aspects (profiling). We use profiling in particular to provide you with targeted information and advice on products. In doing so, we use evaluation tools that enable us to provide needs-based communication and advertising, including market and opinion research. This is done via the third-party providers Google and Meta as part of our advertising campaigns, without us being able to see which specific persons are involved (see above 5.3 Cookies / Tracking).
For the establishment and implementation of the business relationship and also otherwise, we generally do not use fully automated automatic decision-making. Should we use such procedures in individual cases, we will inform you separately about this, insofar as this is required by law, and inform you about the associated rights.
9. Rights of the data subject
Within the framework of the data protection law applicable to you and insofar as provided therein, you have the right to information, correction, deletion, the right to restrict data processing and otherwise to object to our data processing, in particular that for the purposes of direct marketing, profiling for direct advertising and other legitimate interests in processing, as well as to the release of certain personal data for the purpose of transfer to another body (so-called data portability). Please note, however, that we reserve the right to assert the restrictions provided for by law, for example if we are obliged to retain or process certain data, have an overriding interest in doing so (insofar as we are entitled to rely on this) or require it for the assertion of claims. If you incur costs, we will inform you in advance. We have already informed you about the possibility of revoking your consent in section 3.
The exercise of such rights usually requires that you clearly prove your identity (e.g. by means of a copy of your identity card, where your identity is otherwise not clear or cannot be verified). To exercise your rights, you can contact us at the address given in section 1.
Every data subject also has the right to enforce his or her claims in court or to lodge a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner (http://www.edoeb.admin.ch).